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The Faculty's Complaint Management

PIA - Problems, Information, Suggestions

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In the spirit of continuous improvement of teaching and studies, the Faculty of Bio- and Chemical Engineering offers various possibilities for submitting suggestions, tips and complaints.

All students can contact the Complaints Management with their problems, suggestions or with a proposal for improvement. To do so, send an e-mail to Mrs. Kirsten Lindner-Schwentick: pia.bcitu-dortmundde.

Or contact in writing to:

Faculty of Bio- and Chemical Engineering
Complaints Management
Dortmund University of Technology
44221 Dortmund

The mails to PIA first reach the Complains-Manager

If you send a written communication, we ask you to state your name and address, because this is the only way we can ensure feedback to you. Every tip, every complaint that is received will be dealt with and answered to you personally. Your name is only known to the complaints manager and will not be passed on. However, should it appear useful to us in the procedure to hold a direct conversation with all parties involved, you will be asked in advance for permission to do so. In this respect, this procedure is "semi-anonymous". Please understand that anonymous messages will not be answered.*

All procedures received during the month via PIA as well as any measures already initiated will be reported to the Teaching and Studies Commission at its monthly meeting. The latter discusses which measures are to be taken. At the end of the year, all members of the faculty receive the "Quality Report" with an overview of all inputs at PIA and a summary of the measures initiated. You can find the quality report here.

If the faculty does not deal with the complaint satisfactorily from your point of view, you can contact the TU Dortmund University Complaints Management.

The TU Dortmund University Complaints Management is responsible for ensuring that complaints are dealt with by the examination board and that you receive a response. Complaints to the TU Dortmund University Complaints Management/Examination Board should be sent by e-mail to Ms. Simone Schöder or in writing, also stating your name and address, to:

Examination Board
Dortmund University of Technology
44221 Dortmund

*If you still prefer to remain anonymous with your message, you can use the mailbox of the student council.


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Location & approach

The campus of TU Dort­mund Uni­ver­sity is located close to interstate junction Dort­mund West, where the Sauerlandlinie A 45 (Frankfurt-Dort­mund) crosses the Ruhrschnellweg B 1 / A 40. The best interstate exit to take from A 45 is “Dort­mund-Eichlinghofen” (closer to South Cam­pus), and from B 1 / A 40 “Dort­mund-Dorstfeld” (closer to North Cam­pus). Signs for the uni­ver­si­ty are located at both exits. Also, there is a new exit before you pass over the B 1-bridge leading into Dort­mund.

To get from North Cam­pus to South Cam­pus by car, there is the connection via Vo­gel­pothsweg/Baroper Straße. We recommend you leave your car on one of the parking lots at North Cam­pus and use the H-Bahn (suspended monorail system), which conveniently connects the two campuses.

TU Dort­mund Uni­ver­sity has its own train station (“Dort­mund Uni­ver­si­tät”). From there, suburban trains (S-Bahn) leave for Dort­mund main station (“Dort­mund Hauptbahnhof”) and Düsseldorf main station via the “Düsseldorf Airport Train Station” (take S-Bahn number 1, which leaves every 15 or 30 minutes). The uni­ver­si­ty is easily reached from Bochum, Essen, Mülheim an der Ruhr and Duis­burg.

You can also take the bus or subway train from Dort­mund city to the uni­ver­si­ty: From Dort­mund main station, you can take any train bound for the Station “Stadtgarten”, usually lines U41, U45, U 47 and U49. At “Stadtgarten” you switch trains and get on line U42 towards “Hombruch”. Look out for the Station “An der Palmweide”. From the bus stop just across the road, busses bound for TU Dort­mund Uni­ver­sity leave every ten minutes (445, 447 and 462). Another option is to take the subway routes U41, U45, U47 and U49 from Dort­mund main station to the stop “Dort­mund Kampstraße”. From there, take U43 or U44 to the stop “Dort­mund Wittener Straße”. Switch to bus line 447 and get off at “Dort­mund Uni­ver­si­tät S”.

The H-Bahn is one of the hallmarks of TU Dort­mund Uni­ver­sity. There are two stations on North Cam­pus. One (“Dort­mund Uni­ver­si­tät S”) is directly located at the suburban train stop, which connects the uni­ver­si­ty directly with the city of Dort­mund and the rest of the Ruhr Area. Also from this station, there are connections to the “Technologiepark” and (via South Cam­pus) Eichlinghofen. The other station is located at the dining hall at North Cam­pus and offers a direct connection to South Cam­pus every five minutes.

The AirportExpress is a fast and convenient means of transport from Dort­mund Airport (DTM) to Dort­mund Central Station, taking you there in little more than 20 minutes. From Dort­mund Central Station, you can continue to the uni­ver­si­ty campus by interurban railway (S-Bahn). A larger range of in­ter­na­tio­nal flight connections is offered at Düsseldorf Airport (DUS), which is about 60 kilometres away and can be directly reached by S-Bahn from the uni­ver­si­ty station.